Business Process Outsourcing

Many businesses and organisations are now realising the financial and resource benefits of business process outsourcing (BPO).

Business process outsourcing (BPO) involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.

Outsourcing many of the routine business processes to organisations with a lower cost base makes business sense as there is the potential to reduce costs substantially. Cost reduction is one of the prime reasons behind business process outsourcing. The types of business processes that are well suited to this type of business process outsourcing include automated invoice processing, automated purchase order processing, mailroom processing, forms capture and scanning.

Outsourcing specialised business processes to organisations with specialist skills makes business sense, allowing the organisation to concentrate on its core business. Utilising specialist technical knowledge or equipment is another major reason that organisations choose business process outsourcing. The types of business processes that are well suited to this type of business process outsourcing include IT, microfiche or microfilm scanning, and high volume document scanning.

This website gives information on various aspects of business process outsourcing (BPO) and related processes such as Business Process Management (BPR). It includes links to organisations that can provide Business Process Outsourcing Services in the UK and elsewhere, as well as links to other reference sites on outsourcing business processes.

Every care has been taken in ensuring the accuracy of the information on business process outsourcing within this website, but please seek professional advice before making any decisions. DCS can provide advice and consultancy on business process outsourcing within the UK.

If you have a relevant website, please contact the webmaster at webmaster@business-outsourcing.co.uk .